What do I need to do to better protect my employees from Phishing?
Training and education is key. We have a mantra at Safetech, “Train, Don’t Blame”. This means that we advise customers to move away from blaming employees which has been used as a strategy for dealing with employees who have failed on phishing email simulations, and reverting to training, education and supporting their members of staff. This way, you will achieve greater success in reducing the number of breaches from phishing against your business.
To better protect your employees from phishing, you need to implement comprehensive Phishing Training & Awareness programs. Regularly educate staff on recognising phishing attempts through interactive and up-to-date training sessions.
Why is Phishing Training & Awareness Important
Phishing remains a major cybersecurity threat in 2024, with significant statistics underscoring its impact.
1. Prevalence and Impact:
- Over 90% of breaches involve a phishing attack, exploiting human vulnerabilities more than ever before.
- Phishing is responsible for 71% of all cyber threats, indicating its dominant role in cybersecurity incidents.
2. Growth of Phishing Attacks:
- There was a nearly 60% increase in phishing attacks globally in 2023 compared to 2022.
- In 2023, 94% of organisations reported falling prey to phishing attacks, with 96% of them experiencing negative impacts as a result.
3. Methods and Trends:
- Spear phishing attachments were used in 62% of phishing attacks, while phishing links accounted for 33%.
- Social engineering and the use of AI-driven tools to create more realistic phishing emails and deepfake voice recordings are increasingly being utilised by cybercriminals.
4. Industry-Specific Impact:
- The finance, technology, and entertainment sectors are among the most targeted by phishing attacks
- Business Email Compromise (BEC), often involving spear phishing, accounts for a significant portion of incidents, with 80% of affected organisations lacking multi-factor authentication at the time of the attack
5. User Behaviour and Training Effectiveness:
- Despite awareness efforts, only 18.3% of phishing simulation emails were properly reported by users, while nearly 9.3% were clicked on
- Alarmingly, 96% of employees admitted to engaging in risky behaviours despite knowing the potential consequences.
These statistics highlight the critical need for comprehensive and continuous
Phishing Training & Awareness programs. By educating employees on recognising and responding to phishing attempts and implementing robust security measures, organisations can better protect themselves against this pervasive threat.
The Role of Content in Phishing Training & Awareness Programs -Why Does Content Matter?
While the importance of phishing training and awareness is clear, the effectiveness of such programs hinges on the quality and relevance of the content provided.
Here are key considerations for developing impactful training content:
1. Realistic and Relatable Scenarios
Effective phishing training should include realistic scenarios that reflect the types of attacks employees might encounter in their daily work. This involves using examples that are relevant to the specific industry and organisation. For instance, a financial institution might focus on phishing attempts that mimic legitimate banking communications, while a healthcare organisation might highlight phishing emails related to patient records or medical services.
2. Interactive and Engaging Formats
Traditional training methods, such as lengthy presentations or static documents, may not capture employees' attention effectively. Incorporating interactive elements, such as simulations, quizzes, and gamified exercises, can enhance engagement and retention. Simulated phishing exercises, where employees receive mock phishing emails and are assessed on their response, are particularly valuable in reinforcing learning through practical experience.
3. Clear and Actionable Guidance
Training content should provide clear and actionable guidance on how to recognize and respond to phishing attempts. This includes outlining common red flags, such as suspicious email addresses, unexpected attachments, and urgent requests for personal information. Additionally, employees should be instructed on the appropriate steps to take if they suspect a phishing attempt, such as reporting the email to the IT department and refraining from clicking on any links or attachments.
4. Continuous and Adaptive Learning
Cybersecurity threats are constantly evolving, and phishing tactics are becoming increasingly sophisticated. To keep pace with these changes, phishing training should not be a one-time event but rather an ongoing process. Regular updates to the training content, based on emerging threats and lessons learned from past incidents, are essential. Additionally, organisations should consider implementing adaptive learning approaches that tailor the training experience to the needs and knowledge levels of individual employees.
5. Metrics and Feedback Mechanisms
Measuring the effectiveness of phishing training programs is crucial for continuous improvement. Organisations should establish metrics to assess the impact of training on employee behaviour, such as the rate of phishing email reporting and the number of successful phishing attempts. Collecting feedback from employees on the training content and delivery methods can also provide valuable insights for refining and enhancing the program.
Content Matters, What Are The Key Elements of Effective Phishing Training Content?
Real-world scenarios. Using real-world examples and case studies helps employees understand the practical implications of phishing attacks and how they can occur in their daily work environment.
Interactive modules. Interactive elements such as quizzes, simulations, and hands-on activities make the training more engaging and reinforce learning.
Regular updates are important when considering the use of a phishing training and awareness platform. Phishing tactics evolve rapidly, this is why the platform you use needs to regularly update the training content to ensure that employees are aware of the latest threats and how to combat them. This also helps aid development.
Role-Specific Training: Different roles within an organisation may face different types of phishing threats. Tailoring the training content to specific roles ensures that all employees receive relevant and applicable information.
Examples of Phishing Training and Awareness Success
Case Study 1: Global Financial Institution
A global financial institution implemented a comprehensive phishing training program that included regular simulations and role-specific training. Over a year, they observed a 70% reduction in successful phishing attacks and a 50% increase in the reporting of phishing attempts by employees.
Case Study 2: Healthcare Provider
A healthcare provider facing strict regulatory requirements introduced an engaging and interactive phishing awareness campaign. The program included monthly newsletters, quizzes, and simulated phishing attacks. Within six months, they achieved full compliance with regulatory standards and significantly reduced their phishing-related incidents.
Case Study 3: Technology Company
A technology company utilised gamified training modules to educate their employees about phishing. The interactive and competitive nature of the training resulted in higher engagement and retention rates. As a result, the company saw a dramatic decrease in the number of successful phishing attacks and an increase in employee awareness and vigilance.
Summary
If your organisation invests in comprehensive phishing training programs not only protect themselves from financial and reputational damage but also foster a culture of security. Continuous improvement and adaptation to the evolving threat landscape are crucial for maintaining the effectiveness of these programs. By prioritising Phishing Training & Awareness, organisations can build a robust defence against one of the most common and damaging cyber threats.
In an era where cyber threats are constantly evolving, the importance of Phishing Training & Awareness cannot be overstated. It is an investment that pays off in the form of reduced risk, enhanced security posture, and peace of mind for both employees and stakeholders.
If you are looking for a phishing training and awareness platform that trains, educates and motivates your employees, whilst better protecting your business from exploitation,
get in touch with us today.